- Dr Lindenberg is passionately involved with all her patients and appreciates feedback about the patients she is treating.
- Please include a recent photograph of your child when reporting about a child.
- Due to time constraints we encourage patients to rather schedule appointments to discuss health matters, rather than requesting treatment or actions via e-mail or telephone. Short questions and certain feedback can be handled on e-mail, but complicated discussions should be done in allocated time slots.
- Dr Lindenberg needs to see the patients in her chronic care at least once every 6 months.
- While it is very challenging to assess the amount of time required for a consultation, dr Lindenberg has tried to be as accommodating as possible by scheduling very long consultations. We have found that we need approximately 90 minutes to get to know a patient during a first visit.
- If we see a patient regularly, follow-ups can be as short as 30 minutes, but if a long period of time has gone by, a longer consultation of an hour is necessary.
- To discuss test results can take 15 minutes long, if there are no discussions about further outcomes.
- Some patients have the need for longer discussions or have more complicated problems. At the practice it is not always possible for us to be aware of this before the consultation, which leads to consultations running over time. As a courtesy to other patients and all concerned, we would like to request that we keep consultations within our time boundaries.
The first follow-up should ideally take place 2 months after the initial consultation and once the requested test results have been received. That would be the opportunity to discuss the outcome of initial treatment options and to discuss therapy in more depth. In the case of established chronic medication 6 monthly follow-up is mandatory according to good clinical practice principles (and prescribed by law for health professionals).
Reports and forms
Reports take further time outside consultation and will be charged. The filling in of forms for tax purposes, medical aid claims and motivations will also require time and will need to be billed.
Certain prescription medications are highly scheduled and strict assessment and monitoring is necessary. We have a standard operating procedure in place for the requesting of repeat prescriptions, so please enquire form the practice staff when this is necessary. The issue of prescriptions is charged at a standard rate.
Ordering of supplements
This practice is registered as a dispensing practice for supplements, and herbal medicines. You are welcome to make use of this facility. We stock most of the products that we trust and use in practice. We are able to send products to patients in South Africa via local courier companies. A lot of the products are also available at health stores, pharmacies and occasional wholesalers, where our patients and parents can purchase them.
Quality control on complimentary medicines and supplements is not fully functional in South Africa at this stage, so please make sure that you use a good quality and comparable product to that which has been prescribed to ensure optimal outcome.